Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
a) Purpose and Scope of Data Collection
At Fidele, we collect customer information such as full name, email, phone number, and address for the purpose of order confirmation and processing. This data helps us communicate with customers regarding their orders and ensure smooth delivery.
b) Scope of Information Usage
We utilize customer/member information for the following purposes:
c) Time of Information Storage
The personal data of members will be retained until they request cancellation. Otherwise, member information will be kept confidential on our secure server.
d)People or Organizations with Access to Information
Access to customer information is granted to the following parties:
e) Address of the Information Collection and Management Unit, including Contact Details for Inquiries about Personal Information
Fidele Information Collection and Management Unit: 8-10 D1 Street, Saigon Pearl Villa Area - 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, Ho Chi Minh City, Vietnam Tel: (84) 903023900
d) Methods for Consumers to Access and Correct Their Personal Data on the E-commerce System
Members have the right to review, update, modify, or cancel their personal information by contacting our website administrator. We will promptly assist in making the necessary changes.
f) Mechanism for Receiving and Addressing Consumer Complaints Related to the Misuse of Personal Information
Fidele is committed to absolute confidentiality and privacy protection in accordance with our privacy policy.
We only use member information with their consent and do not share, transfer, or disclose it to any third party without their permission.
In the event of a data breach caused by a hacker attack on our server, resulting in the loss of member's personal data, we will report the incident to the appropriate investigating authorities for timely processing and notify the affected members.
We treat all information related to members' online transactions, including digital invoice information, as strictly confidential.
During the sign-up or purchase process, individuals are required to provide accurate and relevant personal information, such as full name, contact address, email, and phone number.
The management board holds no responsibility for complaints related to member benefits if the initial registration information provided by the member is incorrect.
Thank you for shopping with Fidele!
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| Size | Chest(cm) | Neck(cm) |
|---|---|---|
| XS | 86-91 | 38.5 |
| S | 91-97 | 39.5 |
| M | 97-102 | 41.5 |
| L | 102-107 | 43.5 |
| Size | VN | UK | US | CA | AU |
|---|---|---|---|---|---|
| XS | 91 CM | Chest 36 | Chest 36 | Chest 36 | Chest 36 |
| S | 97 CM | Chest 38 | Chest 38 | Chest 38 | Chest 38 |
| M | 102 CM | Chest 40 | Chest 40 | Chest 40 | Chest 40 |
| L | 107 CM | Chest 42 | Chest 42 | Chest 42 | Chest 42 |
1. Neck - Measure around neck base where shirt fits.
2. Chest - Measure around fullest part with arms lowered for the most accurate measurement. Make sure the tape is flat across the back.
3. Waist - Measure around the narrowest point on the waistline.
4. Hips - Feet together, measure around the fullest part.
5. Inside Leg - Measure from highest point at crotch to ankle bone.
