Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
1. Introduction
Welcome to Fidele Menswear's Privacy Policy. In this document, we outline how we collect, use, and protect your personal information. By interacting with Fidele Menswear, you agree to the terms of this policy.
2. Information We Collect
In order to function, the app will collect your name, email address, your Facebook Page list and its data which include public data such as comments, posts, and private messages. The information that we request is will be retained by us and used as described in this privacy policy.
Your data is stored on our server as long as your subscription is active. When an active subscription is no longer available. We have the right to remove your data automatically from our database after 60 days. In case you want to stop using our service and remove all data completely, please let us know. We will fulfill your request with 24 hours.
For a better experience and statistical, the app does use third party services that may collect information used to identify you. These third party services may collect information such as your device Internet Protocol (“IP”) address, device name, operating system version, the time and date of your use of our app, and other statistics.
Link to privacy policy of third party service providers used by the app Google Analytics (Privacy)
3. How We Use Your Data
We use your data for the following purposes:
4. Facebook App Permissions
The app will require the following permissions from your Facebook account to function properly. You will be prompted to grant these permissions upon the first login to our app. The app may not work correctly without the necessary permissions.
5. Legal Basis for Processing
We process your data based on:
6. Data Protection and Security
We are committed to protecting your data through internal policies and advanced security technologies.
7. Data Retention
We retain your data only as long as necessary for the purpose it was collected. Anonymized data may be used for optimization.
8. Third-Party Sharing
We share data with trusted third parties for services like delivery, analytics, and marketing. They are bound to handle data as per this policy.
9. International Data Transfer
Some partners are based outside the European Economic Area. We ensure they comply with EU-level data protection standards.
10. Children's Data
We don't knowingly collect data from children under 16. Parents are encouraged to monitor and guide their children's online activities.
11. Your Rights
You have rights to access, correct, and delete your data. You can also opt-out of marketing communications. Contact our Data Protection Officer for assistance.
11. Complaints
If you're unhappy with how we handle your data, contact our Data Protection Officer. You can also lodge a complaint with the relevant data protection authority.
12. Privacy Policy Updates
We may update this policy to enhance our services. Check back for the latest version.
For any privacy-related queries, contact us at [fidele.menswear@gmail.com].
Thank you for choosing Fidele Menswear.
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