Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
PHONE
We are available to answer your questions and help with your orders 7 days a week, from 9:00 AM to 10:00 PM GMT (excluding holidays).
Vietnam Customers: 0903023900
International Customers: 0903023900
Calls are in Vietnam/ English and will be charged at your network provider's rates.
We look forward to hearing from you!
CONTACT FORM
If your query isn’t urgent or you need to contact us outside of the above hours, you can use our Contact Form. We'll need as much information as possible to help you, so please try to include everything we ask for. Please note it will take up to 48 hours to reply to any contact form enquiries.
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