Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
1. What payment types do you accept?
At Fidele, we accept the following payment cards: VNPAY E-wallet/ VNPAY QR, MOMO, Zalo Pay, Interbank transfer by QR Code. We also accept PayPal and Visa.
2. Do you offer any promotional discounts or coupon codes?
Yes, we regularly run promotions and offer exclusive discounts to our valued customers. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers and coupon codes.
3. Can I use multiple coupon codes or discounts on a single purchase?
Generally, only one coupon code or discount can be applied per purchase. However, specific promotions may allow stacking or combining multiple discounts. Please refer to the terms and conditions of each promotion for more information.
4. Do you have a loyalty or rewards program for frequent customers?
Yes, we appreciate our loyal customers! We have a special loyalty program where you can earn points for every purchase. These points can be redeemed for discounts or exclusive rewards. Stay tuned for more details on our loyalty program.
5. What is your refund and return policy for online purchases?
We have a hassle-free refund and return policy. If you're not satisfied with your purchase, you can return the item within a specified period (usually 14 days) for a refund or exchange. Please refer to our refund and return policy page for detailed instructions on how to initiate a return and any applicable terms and conditions.
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| Size | Chest(cm) | Neck(cm) |
|---|---|---|
| XS | 86-91 | 38.5 |
| S | 91-97 | 39.5 |
| M | 97-102 | 41.5 |
| L | 102-107 | 43.5 |
| Size | VN | UK | US | CA | AU |
|---|---|---|---|---|---|
| XS | 91 CM | Chest 36 | Chest 36 | Chest 36 | Chest 36 |
| S | 97 CM | Chest 38 | Chest 38 | Chest 38 | Chest 38 |
| M | 102 CM | Chest 40 | Chest 40 | Chest 40 | Chest 40 |
| L | 107 CM | Chest 42 | Chest 42 | Chest 42 | Chest 42 |
1. Neck - Measure around neck base where shirt fits.
2. Chest - Measure around fullest part with arms lowered for the most accurate measurement. Make sure the tape is flat across the back.
3. Waist - Measure around the narrowest point on the waistline.
4. Hips - Feet together, measure around the fullest part.
5. Inside Leg - Measure from highest point at crotch to ankle bone.
