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ORDERS & DELIVERY

Where is my order?

Enter your order number or email

Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

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Orders & Delivery
ORDERS & DELIVERY

How to order?

  • 1. Access to www.fidele.com.
  • 2. Search for a product by scrolling through our Clothes tab or directly type in the name/code of the product into the Search bar. 
  • 3. Please choose your size (refer to our Size Guide) and quantity. Click the button Add To Bag to add an item. Click the button Continue Shopping to check all the chosen goods.
  • 4. Click Checkout or Make A Payment to proceed with the payment process.
  • 5. Fill in all the shipping information. Enter the promotion code (if needed). Choose your payment method. 
  • 6. All done! Your order has been made!

Your lovely package will soon be delivered! Thank you for shopping with us!

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